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Contributing to FreeBSD $FreeBSD$ This article describes the different ways in which an individual or organization may contribute to the FreeBSD Project. Jordan Hubbard Contributed by &tm-attrib.freebsd; &tm-attrib.ieee; &tm-attrib.general; contributing So you want to contribute to FreeBSD? That is great! FreeBSD relies on the contributions of its user base to survive. Your contributions are not only appreciated, they are vital to FreeBSD's continued growth. Contrary to what some people might have you believe, you do not need to be a hot-shot programmer or a close personal friend of the FreeBSD core team to have your contributions accepted. A large and growing number of international contributors, of greatly varying ages and areas of technical expertise, develop FreeBSD. There is always more work to be done than there are people available to do it, and more help is always appreciated. The FreeBSD project is responsible for an entire operating system environment, rather than just a kernel or a few scattered utilities. As such, our TODO lists span a very wide range of tasks: from documentation, beta testing and presentation, to the system installer and highly specialized types of kernel development. People of any skill level, in almost any area, can almost certainly help the project. Commercial entities engaged in FreeBSD-related enterprises are also encouraged to contact us. Do you need a special extension to make your product work? You will find us receptive to your requests, given that they are not too outlandish. Are you working on a value-added product? Please let us know! We may be able to work cooperatively on some aspect of it. The free software world is challenging many existing assumptions about how software is developed, sold, and maintained, and we urge you to at least give it a second look. What Is Needed The following list of tasks and sub-projects represents something of an amalgam of various TODO lists and user requests. Ongoing Non-Programmer Tasks Many people who are involved in FreeBSD are not programmers. The Project includes documentation writers, Web designers, and support people. All that these people need to contribute is an investment of time and a willingness to learn. Read through the FAQ and Handbook periodically. If anything is badly explained, out of date or even just completely wrong, let us know. Even better, send us a fix (SGML is not difficult to learn, but there is no objection to ASCII submissions). Help translate FreeBSD documentation into your native language. If documentation already exists for your language, you can help translate additional documents or verify that the translations are up-to-date. First take a look at the Translations FAQ in the FreeBSD Documentation Project Primer. You are not committing yourself to translating every single FreeBSD document by doing this — as a volunteer, you can do as much or as little translation as you desire. Once someone begins translating, others almost always join the effort. If you only have the time or energy to translate one part of the documentation, please translate the installation instructions. Read the &a.questions; and &ng.misc; occasionally (or even regularly). It can be very satisfying to share your expertise and help people solve their problems; sometimes you may even learn something new yourself! These forums can also be a source of ideas for things to work on. Ongoing Programmer Tasks Most of the tasks listed here require either a considerable investment of time, or an in-depth knowledge of the FreeBSD kernel, or both. However, there are also many useful tasks which are suitable for weekend hackers. If you run FreeBSD-CURRENT and have a good Internet connection, there is a machine current.FreeBSD.org which builds a full release once a day—every now and again, try to install the latest release from it and report any failures in the process. Read the &a.bugs;. There might be a problem you can comment constructively on or with patches you can test. Or you could even try to fix one of the problems yourself. If you know of any bug fixes which have been successfully applied to -CURRENT but have not been merged into -STABLE after a decent interval (normally a couple of weeks), send the committer a polite reminder. Move contributed software to src/contrib in the source tree. Make sure code in src/contrib is up to date. Build the source tree (or just part of it) with extra warnings enabled and clean up the warnings. Fix warnings for ports which do deprecated things like using gets() or including malloc.h. If you have contributed any ports, send your patches back to the original authors (this will make your life easier when they bring out the next version). Get copies of formal standards like &posix;. You can get some links about these standards at the FreeBSD C99 & POSIX Standards Conformance Project web site. Compare FreeBSD's behavior to that required by the standard. If the behavior differs, particularly in subtle or obscure corners of the specification, send in a PR about it. If you are able, figure out how to fix it and include a patch in the PR. If you think the standard is wrong, ask the standards body to consider the question. Suggest further tasks for this list! Work through the PR Database problem reports database The FreeBSD PR list shows all the current active problem reports and requests for enhancement that have been submitted by FreeBSD users. The PR database includes both programmer and non-programmer tasks. Look through the open PRs, and see if anything there takes your interest. Some of these might be very simple tasks that just need an extra pair of eyes to look over them and confirm that the fix in the PR is a good one. Others might be much more complex, or might not even have a fix included at all. Start with the PRs that have not been assigned to anyone else. If a PR is assigned to someone else, but it looks like something you can handle, email the person it is assigned to and ask if you can work on it—they might already have a patch ready to be tested, or further ideas that you can discuss with them. How to Contribute Contributions to the system generally fall into one or more of the following 5 categories: Bug Reports and General Commentary An idea or suggestion of general technical interest should be mailed to the &a.hackers;. Likewise, people with an interest in such things (and a tolerance for a high volume of mail!) may subscribe to the &a.hackers;. See The FreeBSD Handbook for more information about this and other mailing lists. If you find a bug or are submitting a specific change, please report it using the &man.send-pr.1; program or its WEB-based equivalent. Try to fill-in each field of the bug report. Unless they exceed 65KB, include any patches directly in the report. If the patch is suitable to be applied to the source tree put [PATCH] in the synopsis of the report. When including patches, do not use cut-and-paste because cut-and-paste turns tabs into spaces and makes them unusable. Consider compressing patches and using &man.uuencode.1; if they exceed 20KB. After filing a report, you should receive confirmation along with a tracking number. Keep this tracking number so that you can update us with details about the problem by - sending mail to bug-followup@FreeBSD.org. Use + sending mail to &a.bugfollowup;. Use the number as the message subject, e.g. "Re: kern/3377". Additional information for any bug report should be submitted this way. If you do not receive confirmation in a timely fashion (3 days to a week, depending on your email connection) or are, for some reason, unable to use the &man.send-pr.1; command, then you may ask someone to file it for you by sending mail to the &a.bugs;. See also this article on how to write good problem reports. Changes to the Documentation documentation submissions Changes to the documentation are overseen by the &a.doc;. Please look at the FreeBSD Documentation Project Primer for complete instructions. Send submissions and changes (even small ones are welcome!) using &man.send-pr.1; as described in Bug Reports and General Commentary. Changes to Existing Source Code FreeBSD-CURRENT An addition or change to the existing source code is a somewhat trickier affair and depends a lot on how far out of date you are with the current state of FreeBSD development. There is a special on-going release of FreeBSD known as FreeBSD-CURRENT which is made available in a variety of ways for the convenience of developers working actively on the system. See The FreeBSD Handbook for more information about getting and using FreeBSD-CURRENT. Working from older sources unfortunately means that your changes may sometimes be too obsolete or too divergent for easy re-integration into FreeBSD. Chances of this can be minimized somewhat by subscribing to the &a.announce; and the &a.current; lists, where discussions on the current state of the system take place. Assuming that you can manage to secure fairly up-to-date sources to base your changes on, the next step is to produce a set of diffs to send to the FreeBSD maintainers. This is done with the &man.diff.1; command. The preferred &man.diff.1; format for submitting patches is the unified output format generated by diff -u. However, for patches that substantially change a region of code, a context output format diff generated by diff -c may be more readable and thus preferable. diff For example: &prompt.user; diff -c oldfile newfile or &prompt.user; diff -c -r olddir newdir would generate such a set of context diffs for the given source file or directory hierarchy. Likewise, &prompt.user; diff -u oldfile newfile or &prompt.user; diff -u -r olddir newdir would do the same, except in the unified diff format. See the manual page for &man.diff.1; for more details. Once you have a set of diffs (which you may test with the &man.patch.1; command), you should submit them for inclusion with FreeBSD. Use the &man.send-pr.1; program as described in Bug Reports and General Commentary. Do not just send the diffs to the &a.hackers; or they will get lost! We greatly appreciate your submission (this is a volunteer project!); because we are busy, we may not be able to address it immediately, but it will remain in the PR database until we do. Indicate your submission by including [PATCH] in the synopsis of the report. uuencode If you feel it appropriate (e.g. you have added, deleted, or renamed files), bundle your changes into a tar file and run the &man.uuencode.1; program on it. Archives created with &man.shar.1; are also welcome. If your change is of a potentially sensitive nature, e.g. you are unsure of copyright issues governing its further distribution or you are simply not ready to release it without a tighter review first, then you should send it to &a.core; directly rather than submitting it with &man.send-pr.1;. The &a.core; reaches a much smaller group of people who do much of the day-to-day work on FreeBSD. Note that this group is also very busy and so you should only send mail to them where it is truly necessary. Please refer to &man.intro.9; and &man.style.9; for some information on coding style. We would appreciate it if you were at least aware of this information before submitting code. New Code or Major Value-Added Packages In the case of a significant contribution of a large body work, or the addition of an important new feature to FreeBSD, it becomes almost always necessary to either send changes as uuencoded tar files or upload them to a web or FTP site for other people to access. If you do not have access to a web or FTP site, ask on an appropriate FreeBSD mailing list for someone to host the changes for you. When working with large amounts of code, the touchy subject of copyrights also invariably comes up. Acceptable copyrights for code included in FreeBSD are: BSD copyright The BSD copyright. This copyright is most preferred due to its no strings attached nature and general attractiveness to commercial enterprises. Far from discouraging such commercial use, the FreeBSD Project actively encourages such participation by commercial interests who might eventually be inclined to invest something of their own into FreeBSD. GPLGNU General Public License GNU General Public License The GNU General Public License, or GPL. This license is not quite as popular with us due to the amount of extra effort demanded of anyone using the code for commercial purposes, but given the sheer quantity of GPL'd code we currently require (compiler, assembler, text formatter, etc) it would be silly to refuse additional contributions under this license. Code under the GPL also goes into a different part of the tree, that being /sys/gnu or /usr/src/gnu, and is therefore easily identifiable to anyone for whom the GPL presents a problem. Contributions coming under any other type of copyright must be carefully reviewed before their inclusion into FreeBSD will be considered. Contributions for which particularly restrictive commercial copyrights apply are generally rejected, though the authors are always encouraged to make such changes available through their own channels. To place a BSD-style copyright on your work, include the following text at the very beginning of every source code file you wish to protect, replacing the text between the %% with the appropriate information: Copyright (c) %%proper_years_here%% %%your_name_here%%, %%your_state%% %%your_zip%%. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer as the first lines of this file unmodified. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. THIS SOFTWARE IS PROVIDED BY %%your_name_here%% ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL %%your_name_here%% BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. $Id$ For your convenience, a copy of this text can be found in /usr/share/examples/etc/bsd-style-copyright. Money, Hardware or Internet Access We are always very happy to accept donations to further the cause of the FreeBSD Project and, in a volunteer effort like ours, a little can go a long way! Donations of hardware are also very important to expanding our list of supported peripherals since we generally lack the funds to buy such items ourselves. <anchor id="donations">Donating Funds The FreeBSD Foundation is a non-profit, tax-exempt foundation established to further the goals of the FreeBSD Project. As a 501(c)3 entity, the Foundation is generally exempt from US federal income tax as well as Colorado State income tax. Donations to a tax-exempt entity are often deductible from taxable federal income. Donations may be sent in check form to:
The FreeBSD Foundation 7321 Brockway Dr. Boulder, CO 80303 USA
The FreeBSD Foundation is now able to accept donations through the web with PayPal. To place a donation, please visit the Foundation web site. More information about the FreeBSD Foundation can be found in The FreeBSD Foundation -- an Introduction. To contact the Foundation by email, write to bod@FreeBSDFoundation.org. Donating Hardware donations The FreeBSD Project happily accepts donations of hardware that it can find good use for. If you are interested in donating hardware, please contact the Donations Liaison Office. Donating Internet Access We can always use new mirror sites for FTP, WWW or cvsup. If you would like to be such a mirror, please see the Mirroring FreeBSD article for more information.
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Problem Report Handling Guidelines $FreeBSD$ &tm-attrib.freebsd; &tm-attrib.opengroup; &tm-attrib.general; These guidelines describe recommended handling practices for FreeBSD Problem Reports (PRs). Whilst developed for the FreeBSD PR Database Maintenance Team freebsd-bugbusters@FreeBSD.org, these guidelines should be followed by anyone working with FreeBSD PRs. Dag-Erling Smørgrav Hiten Pandya
Introduction GNATS is a defect management (bug reporting) system used by the FreeBSD Project. As accurate tracking of outstanding software defects is important to FreeBSD's quality, the correct use of GNATS is essential to the forward progress of the Project. Access to GNATS is available to FreeBSD developers, as well as to the wider community. In order to maintain consistency within the database and provide a consistent user experience, guidelines have been established covering common aspects of bug management such as presenting followup, handling close requests, and so forth.
Problem Report Life-cycle The Reporter submits a PR with &man.send-pr.1; and receives a confirmation message. Joe Random Committer takes interest in the PR and assigns it to himself, or Jane Random BugBuster decides that Joe is best suited to handle it and assigns it to him. Joe has a brief exchange with the originator (making sure it all goes into the audit trail) and determines the cause of the problem. He then makes sure the cause is documented in the audit trail, and sets the PRs state to analyzed. Joe pulls an all-nighter and whips up a patch that he thinks fixes the problem, and submits it in a follow-up, asking the originator to test it. He then sets the PRs state to feedback. A couple of iterations later, both Joe and the originator are satisfied with the patch, and Joe commits it to -CURRENT (or directly to -STABLE if the problem does not exist in -CURRENT), making sure to reference the Problem Report in his commit log (and credit the originator if he submitted all or part of the patch) and, if appropriate, start an MFC countdown. If the patch does not need MFCing, Joe then closes the PR. If the patch needs MFCing, Joe leaves the Problem Report in patched state until the patch has been MFCed, then closes it. Many PRs are submitted with very little information about the problem, and some are either very complex to solve, or just scratch the surface of a larger problem; in these cases, it is very important to obtain all the necessary information needed to solve the problem. If the problem contained within cannot be solved, or has occurred again, it is necessary to re-open the PR. The email address used on the PR might not be able to receive mail. In this case, followup to the PR as usual and ask the originator (in the followup) to provide a working email address. This is normally the case when &man.send-pr.1; is used from a system with the mail system disabled or not installed.
Problem Report State It is important to update the state of a PR when certain actions are taken. The state should accurately reflect the current state of work on the PR. A small example on when to change PR state When a PR has been worked on and the developer(s) responsible feel comfortable about the fix, they will submit a followup to the PR and change its state to feedback. At this point, the originator should evaluate the fix in their context and respond indicating whether the defect has indeed been remedied. A Problem Report may be in one of the following states: open Initial state; the problem has been pointed out and it needs reviewing. analyzed The problem has been reviewed and a solution is being sought. feedback Further work requires additional information from the originator or the community; possibly information regarding the proposed solution. patched A patch has been committed, but something (MFC, or maybe confirmation from originator) is still pending. suspended The problem is not being worked on, due to lack of information or resources. This is a prime candidate for somebody who is looking for a project to take on. If the problem cannot be solved at all, it will be closed, rather than suspended. The documentation project uses suspended for wish-list items that entail a significant amount of work which no one currently has time for. closed A problem report is closed when any changes have been integrated, documented, and tested, or when fixing the problem is abandoned. The patched state is directly related to feedback, so you may go directly to closed state if the originator cannot test the patch, and it works in your own testing.
Types of Problem Reports While handling problem reports, either as a developer who has direct access to the GNATS database or as a contributor who browses the database and submits followups with patches, comments, suggestions or change requests, you will come across several different types of PRs. PRs not yet assigned to anyone. PRs already assigned to someone. Duplicates of existing PRs. Stale PRs Misfiled PRs The following sections describe what each different type of PRs is used for, when a PR belongs to one of these types, and what treatment each different type receives.
Unassigned PRs When PRs arrive, they are initially assigned to a generic (placeholder) assignee. These are always prepended with freebsd-. The exact value for this default depends on the category; in most cases, it corresponds to a specific &os; mailing list. Here are some examples: Default Assignees Type Categories Default Assignee base system bin, conf, gnu, kern, misc freebsd-bugs architecture-specific alpha, i386, ia64, powerpc, sparc64 freebsd-arch ports collection ports freebsd-ports-bugs documentation shipped with the system docs freebsd-doc &os; web pages (not including docs) www freebsd-www standards compliance standards freebsd-standards JVM problems java freebsd-java advocacy efforts advocacy freebsd-advocacy
Do not be surprised to find that the submitter of the PR has assigned it to the wrong category. If you fix the category, do not forget to fix the assignment as well. (In particular, our submitters seem to have a hard time understanding that just because their problem manifested on an i386 system, that it might be generic to all of &os;, and thus be more appropriate for kern. The converse is also true, of course.) Certain PRs may be reassigned away from these generic assignees by anyone. For assignees which are mailing lists, please use the long form when making the assignment (e.g., freebsd-foo instead of foo); this will avoid duplicate emails sent to the mailing list. Here is a sample list of such entities; it is probably not complete. Entries that have the short form are aliases, not mailing lists. Common Assignees Type Suggested Assignee problem with Linux or SVR4 emulation emulation problem with the networking stack freebsd-net problem with PicoBSD freebsd-small problem with the ports framework (not with an individual port!) portmgr problem with the SCSI subsystem freebsd-scsi problem with the sound subsystem sound problem with the threads subsystem freebsd-threads problem with sysinstall freebsd-qa problem with the USB subsystem freebsd-usb port which is maintained by gnome@FreeBSD.org gnome port which is maintained by haskell@FreeBSD.org haskell port which is maintained by kde@FreeBSD.org kde port which is maintained by openoffice@FreeBSD.org freebsd-openoffice port which is maintained by perl@FreeBSD.org freebsd-perl port which is maintained by x11@FreeBSD.org freebsd-x11
Ports PRs which have a maintainer who is a ports committer may be reassigned by anyone (but note that not every &os; committer is necessarily a ports committer, so you cannot simply go by the email address alone.) For other PRs, please do not reassign them to individuals (other than yourself) unless you are certain that the assignee really wants to track the PR. This will help to avoid the case where no one looks at fixing a particular problem because everyone assumes that the assignee is already working on it.
Assigned PRs If a PR has the responsible field set to the username of a FreeBSD developer, it means that the PR has been handed over to that particular person for further work. Assigned PRs should not be touched by anyone but the assignee. If you have comments, submit a followup. If for some reason you think the PR should change state or be reassigned, send a message to the assignee. If the assignee does not respond within two weeks, unassign the PR and do as you please.
Duplicate PRs If you find more than one PR that describe the same issue, choose the one that contains the largest amount of useful information and close the others, stating clearly the number of the superseding PR. If several PRs contain non-overlapping useful information, submit all the missing information to one in a followup, including references to the others; then close the other PRs (which are now completely superseded).
Stale PRs A PR is considered stale if it has not been modified in more than six months. Apply the following procedure to deal with stale PRs: If the PR contains sufficient detail, try to reproduce the problem in -CURRENT and -STABLE. If you succeed, submit a followup detailing your findings and try to find someone to assign it to. Set the state to analyzed if appropriate. If the PR describes an issue which you know is the result of a usage error (incorrect configuration or otherwise), submit a followup explaining what the originator did wrong, then close the PR with the reason User error or Configuration error. If the PR describes an error which you know has been corrected in both -CURRENT and -STABLE, close it with a message stating when it was fixed in each branch. If the PR describes an error which you know has been corrected in -CURRENT, but not in -STABLE, try to find out when the person who corrected it is planning to MFC it, or try to find someone else (maybe yourself?) to do it. Set the state to feedback and assign it to whomever will do the MFC. In other cases, ask the originator to confirm if the problem still exists in newer versions. If the originator does not reply within a month, close the PR with the notation Feedback timeout.
Misfiled PRs GNATS is picky about the format of a submitted bug report. This is why a lot of PRs end up being misfiled if the submitter forgets to fill in a field or puts the wrong sort of data in some of the PR fields. This section aims to provide most of the necessary details for FreeBSD developers that can help them to close or refile these PRs. When GNATS cannot deduce what to do with a problem report that reaches the database, it sets the responsible of the PR to gnats-admin and files it under the pending category. This is now a misfiled PR and will not appear in bug report listings, unless someone explicitly asks for a list of all the misfiled PRs. If you have access to the FreeBSD cluster machines, you can use query-pr to view a listing of PRs that have been misfiled: &prompt.user; query-pr -x -q -r gnats-admin 52458 gnats-ad open serious medium Re: declaration clash f 52510 gnats-ad open serious medium Re: lots of sockets in 52557 gnats-ad open serious medium 52570 gnats-ad open serious medium Jigdo maintainer update Commonly PRs like the ones shown above are misfiled for one of the following reasons: A followup to an existing PR, sent through email, has the wrong format on its Subject: header. A submitter sent a Cc: to a mailing list and someone followed up to that post instead of the email issued by GNATS after processing. The email to the list will not have the category/PRnumber tracking tag. (This is why we discourage submitters from doing this exact thing.) When completing the &man.send-pr.1; template, the submitter forgot to set the category or class of the PR to a proper value. When completing the &man.send-pr.1; template, the submitter set Confidential to yes. (Since we allow anyone to mirror GNATS via cvsup, our PRs are public information. Security alerts should therefore not be sent via GNATS but instead via email to the Security Team.) It is not a real PR, but some random message sent to bug-followup@FreeBSD.org or freebsd-gnats-submit@FreeBSD.org.
Followups misfiled as new PRs The first category of misfiled PRs, the one with the wrong subject header, is actually the one that requires the greatest amount of work from developers. These are not real PRs, describing separate problem reports. When a reply is received for an existing PR at one of the addresses that GNATS listens to for incoming messages, the subject of the reply should always be of the form: Subject: Re: category/number: old synopsis text Most mailers will add the Re:  part when you reply to the original mail message of a PR. The category/number:  part is a GNATS-specific convention that you have to manually insert to the subject of your followup reports. Any FreeBSD developer, who has direct access to the GNATS database, can periodically check for PRs of this sort and move interesting bits of the misfiled PR into the audit trail of the original PR (by posting a proper followup to a bug report - to the address bug-followup@FreeBSD.org). Then + to the address &a.bugfollowup;). Then the misfiled PR can be closed with a message similar to: Your problem report was misfiled. Please use the format "Subject: category/number: original text" when following up to older, existing PRs. I've added the relevant bits from the body of this PR to kern/12345 Searching with query-pr for the original PR, of which a misfiled followup is a reply, is as easy as running: &prompt.user; query-pr -q -y "some text" After you locate the original PR and the misfiled followups, use the option of query-pr to save the full text of all the relevant PRs in a &unix; mailbox file, i.e.: &prompt.user; query-pr -F 52458 52474 > mbox Now you can use any mail user agent to view all the PRs you saved in mbox. Copy the text of all the misfiled PRs in a followup to the original PR and make sure you include the proper Subject: header. Then close the misfiled PRs. When you close the misfiled PRs remember that the submitter receives a mail notification that his PR changed state to closed. Make sure you provide enough details in the log about the reason of this state change. Typically something like the following is ok: Followup to ports/45364 misfiled as a new PR. This was misfiled because the subject did not have the format: Re: ports/45364: ... This way the submitter of the misfiled PR will know what to avoid the next time a followup to an existing PR is sent.
PRs misfiled because of missing fields The second type of misfiled PRs is usually the result of a submitter forgetting to fill all the necessary fields when writing the original PR. Missing or bogus category or class fields can result in a misfiled report. Developers can use &man.edit-pr.1; to change the category or class of these misfiled PRs to a more appropriate value and save the PR. Another common cause of misfiled PRs because of formatting issues is quoting, changes or removal of the send-pr template, either by the user who edits the template or by mailers which do strange things to plain text messages. This does not happen a lot of the time, but it can be fixed with edit-pr too; it does require a bit of work from the developer who refiles the PR, but it is relatively easy to do most of the time.
Misfiled PRs that are not really problem reports Sometimes a user wants to submit a report for a problem and sends a simple email message to GNATS. The GNATS scripts will recognize bug reports that are formatted using the &man.send-pr.1; template. They cannot parse any sort of email though. This is why submissions of bug reports that are sent to freebsd-gnats-submit@FreeBSD.org have to follow the template of send-pr, but email reports can be sent to &a.bugs;. Developers that come across PRs that look like they should have been posted to &a.bugs.name; or some other list should close the PR, informing the submitter in their state-change log why this is not really a PR and where the message should be posted. The email addresses that GNATS listens to for incoming PRs have been published as part of the FreeBSD documentation, have been announced and listed on the web-site. This means that spammers found them. Spam messages that reach GNATS are promptly filed under the pending category until someone looks at them. Closing one of these with &man.edit-pr.1; is very annoying though, because GNATS replies to the submitter and the sender's address of spam mail is never valid these days. Bounces will come back for each PR that is closed. Currently, with the installation of some antispam filters that check all submissions to the GNATS database, the amount of spam that reaches the pending state is very small. All developers who have access to the FreeBSD.org cluster machines are encouraged to check for misfiled PRs and immediately close those that are spam mail. Whenever you close one of these PRs, please do the following: Set Category to junk. Set Confidential to no. Set Responsible to yourself (and not, e.g., freebsd-bugs, which merely sends more mail). Set State to closed. Junk PRs are not backed up, so filing spam mail under this category makes it obvious that we do not care to keep it around or waste disk space for it. If you merely close them without changing the category, they remain both in the master database and in any copies of the database mirrored through cvsup.
Further Reading This is a list of resources relevant to the proper writing and processing of problem reports. It is by no means complete. How to Write FreeBSD Problem Reports—guidelines for PR originators.
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Writing &os; Problem Reports $FreeBSD$ &tm-attrib.freebsd; &tm-attrib.cvsup; &tm-attrib.ibm; &tm-attrib.intel; &tm-attrib.sparc; &tm-attrib.sun; &tm-attrib.general; This article describes how to best formulate and submit a problem report to the &os; Project. Dag-Erling Smørgrav Contributed by problem reports
Introduction One of the most frustrating experiences one can have as a software user is to submit a problem report only to have it summarily closed with a terse and unhelpful explanation like not a bug or bogus PR. Similarly, one of the most frustrating experiences as a software developer is to be flooded with problem reports that are not really problem reports but requests for support, or that contain little or no information about what the problem is and how to reproduce it. This document attempts to describe how to write good problem reports. What, you ask, is a good problem report? Well, to go straight to the bottom line, a good problem report is one that can be analyzed and dealt with swiftly, to the mutual satisfaction of both user and developer. Although the primary focus of this article is on &os; problem reports, most of it should apply quite well to other software projects. Note that this article is organized thematically, not chronologically, so you should read through the entire document before submitting a problem report, rather than treat it as a step-by-step tutorial.
When to submit a problem report There are many types of problems, and not all of them should engender a problem report. Of course, nobody is perfect, and there will be times when you are convinced you have found a bug in a program when in fact you have misunderstood the syntax for a command or made a typographical error in a configuration file (though that in itself may sometimes be indicative of poor documentation or poor error handling in the application). There are still many cases where submitting a problem report is clearly not the right course of action, and will only serve to frustrate you and the developers. Conversely, there are cases where it might be appropriate to submit a problem report about something else than a bug—an enhancement or a feature request, for instance. So how do you determine what is a bug and what is not? As a simple rule of thumb your problem is not a bug if it can be expressed as a question (usually of the form How do I do X? or Where can I find Y?). It is not always quite so black and white, but the question rule covers a large majority of cases. If you are looking for an answer, consider posing your question to the &a.questions;. Some cases where it may be appropriate to submit a problem report about something that is not a bug are: Requests for feature enhancements. It is generally a good idea to air these on the mailing lists before submitting a problem report. Notification of updates to externally maintained software (mainly ports, but also externally maintained base system components such as BIND or various GNU utilities). For unmaintained ports (MAINTAINER contains ports@FreeBSD.org), such update notifications might get picked up by an interested committer, or you might be asked to provide a patch to update the port; providing it upfront will greatly improve your chances that the port will get updated in a timely manner. If the port is maintained, PRs announcing new upstream releases are usually not very useful since they generate supplementary work for the committers, and the maintainer likely knows already there is a new version, they have probably worked with the developers on it, they are probably testing to see there is no regression, etc. In either case, following the process described in Porter's Handbook will yield the best results. Another thing is that if the system on which you experienced the bug is not fairly up-to-date, you should seriously consider upgrading and trying to reproduce the problem on an up-to-date system before submitting a problem report. There are few things that will annoy a developer more than receiving a problem report about a bug she has already fixed. Finally, a bug that can not be reproduced can rarely be fixed. If the bug only occurred once and you can not reproduce it, and it does not seem to happen to anybody else, chances are none of the developers will be able to reproduce it or figure out what is wrong. That does not mean it did not happen, but it does mean that the chances of your problem report ever leading to a bug fix are very slim. To make matters worse, often these kinds of bugs are actually caused by failing hard drives or overheating processors — you should always try to rule out these causes, whenever possible, before submitting a PR.
Preparations A good rule to follow is to always do a background search before submitting a problem report. Maybe your problem has already been reported; maybe it is being discussed on the mailing lists, or recently was; it may even already be fixed in a newer version than what you are running. You should therefore check all the obvious places before submitting your problem report. For &os;, this means: The &os; Frequently Asked Questions (FAQ) list. The FAQ attempts to provide answers for a wide range of questions, such as those concerning hardware compatibility, user applications, and kernel configuration. The mailing lists—if you are not subscribed, use the searchable archives on the &os; web site. If your problem has not been discussed on the lists, you might try posting a message about it and waiting a few days to see if someone can spot something you have overlooked. Optionally, the entire web—use your favorite search engine to locate any references to your problem. You may even get hits from archived mailing lists or newsgroups you did not know of or had not thought to search through. Next, the searchable &os; PR database (GNATS). Unless your problem is recent or obscure, there is a fair chance it has already been reported. Most importantly, you should attempt to see if existing documentation in the source base addresses your problem. For the base &os; code, you should carefully study the contents of the /usr/src/UPDATING file on your system or its latest version at . (This is vital information if you are upgrading from one version to another—especially if you are upgrading to the &os.current; branch). However, if the problem is in something that was installed as a part of the &os; Ports Collection, you should refer to /usr/ports/UPDATING (for individual ports) or /usr/ports/CHANGES (for changes that affect the entire Ports Collection). and are also available via CVSweb. Next, you need to make sure your problem report goes to the right people. The first catch here is that if the problem is a bug in third-party software (a port or a package you have installed), you should report the bug to the original author, not to the &os; Project. There are two exceptions to this rule: the first is if the bug does not occur on other platforms, in which case the problem may lie in how the software was ported to &os;; the second is if the original author has already fixed the bug and released a patch or a new version of his software, and the &os; port has not been updated yet. The second catch is that &os;'s bug tracking system sorts problem reports according to the category the originator selected. Therefore, if you select the wrong category when you submit your problem report, there is a good chance that it will go unnoticed for a while, until someone re-categorizes it.
Writing the problem report Now that you have decided that your issue merits a problem report, and that it is a &os; problem, it is time to write the actual problem report. Before we get into the mechanics of the program used to generate and submit PRs, here are some tips and tricks to help make sure that your PR will be most effective.
Tips and tricks for writing a good problem report Do not leave the Synopsis line empty. The PRs go both onto a mailing list that goes all over the world (where the Synopsis is used for the Subject: line), but also into a database. Anyone who comes along later and browses the database by synopsis, and finds a PR with a blank subject line, tends just to skip over it. Remember that PRs stay in this database until they are closed by someone; an anonymous one will usually just disappear in the noise. Avoid using a weak Synopsis line. You should not assume that anyone reading your PR has any context for your submission, so the more you provide, the better. For instance, what part of the system does the problem apply to? Do you only see the problem while installing, or while running? To illustrate, instead of Synopsis: portupgrade is broken, see how much more informative this seems: Synopsis: port sysutils/portupgrade coredumps on -current. (In the case of ports, it is especially helpful to have both the category and portname in the Synopsis line.) If you have a patch, say so. A PR with a patch included is much more likely to be looked at than one without. If you are including one, put the string [patch] at the beginning of the Synopsis. (Although it is not mandatory to use that exact string, by convention, that is the one that is used.) If you are a maintainer, say so. If you are maintaining a part of the source code (for instance, a port), you might consider adding the string [maintainer update] at the beginning of your synopsis line, and you definitely should set the Class of your PR to maintainer-update. This way any committer that handles your PR will not have to check. Be specific. The more information you supply about what problem you are having, the better your chance of getting a response. Include the version of &os; you are running (there is a place to put that, see below) and on which architecture. You should include whether you are running from a release (e.g. from a CDROM or download), or from a system maintained by &man.cvsup.1; (and, if so, how recently you updated). If you are tracking the &os.current; branch, that is the very first thing someone will ask, because fixes (especially for high-profile problems) tend to get committed very quickly, and &os.current; users are expected to keep up. Include which global options you have specified in your make.conf. Note: specifying -O2 and above to &man.gcc.1; is known to be buggy in many situations. While the &os; developers will accept patches, they are generally unwilling to investigate such issues due to simple lack of time and volunteers, and may instead respond that this just is not supported. If this is a kernel problem, then be prepared to supply the following information. (You do not have to include these by default, which only tends to fill up the database, but you should include excerpts that you think might be relevant): your kernel configuration (including which hardware devices you have installed) whether or not you have debugging options enabled (such as WITNESS), and if so, whether the problem persists when you change the sense of that option a backtrace, if one was generated the fact that you have read src/UPDATING and that your problem is not listed there (someone is guaranteed to ask) whether or not you can run any other kernel as a fallback (this is to rule out hardware-related issues such as failing disks and overheating CPUs, which can masquerade as kernel problems) If this is a ports problem, then be prepared to supply the following information. (You do not have to include these by default, which only tends to fill up the database, but you should include excerpts that you think might be relevant): which ports you have installed any environment variables that override the defaults in bsd.port.mk, such as PORTSDIR the fact that you have read ports/UPDATING and that your problem is not listed there (someone is guaranteed to ask) Avoid vague requests for features. PRs of the form someone should really implement something that does so-and-so are less likely to get results than very specific requests. Remember, the source is available to everyone, so if you want a feature, the best way to ensure it being included is to get to work! Also consider the fact that many things like this would make a better topic for discussion on freebsd-questions than an entry in the PR database, as discussed above. Make sure no one else has already submitted a similar PR. Although this has already been mentioned above, it bears repeating here. It only take a minute or two to use the web-based search engine at . (Of course, everyone is guilty of forgetting to do this now and then.) Avoid controversial requests. If your PR addresses an area that has been controversial in the past, you should probably be prepared to not only offer patches, but also justification for why the patches are The Right Thing To Do. As noted above, a careful search of the mailing lists using the archives at is always good preparation. Be polite. Almost anyone who would potentially work on your PR is a volunteer. No one likes to be told that they have to do something when they are already doing it for some motivation other than monetary gain. This is a good thing to keep in mind at all times on Open Source projects.
Before you begin Before running the &man.send-pr.1; program, make sure your VISUAL (or EDITOR if VISUAL is not set) environment variable is set to something sensible. You should also make sure that mail delivery works fine. &man.send-pr.1; uses mail messages for the submission and tracking of problem reports. If you cannot post mail messages from the machine you're running &man.send-pr.1; on, your problem report will not reach the GNATS database. For details on the setup of mail on &os;, see the Electronic Mail chapter of the &os; Handbook at .
Attaching patches or files The &man.send-pr.1; program has provisions for attaching files to a problem report. You can attach as many files as you want provided that each has a unique base name (i.e. the name of the file proper, without the path). Just use the command-line option to specify the names of the files you wish to attach: &prompt.user; send-pr -a /var/run/dmesg -a /tmp/errors Do not worry about binary files, they will be automatically encoded so as not to upset your mail agent. If you attach a patch, make sure you use the or option to &man.diff.1; to create a context or unified diff (unified is preferred), and make sure to specify the exact CVS revision numbers of the files you modified so the developers who read your report will be able to apply them easily. For problems with the kernel or the base utilities, a patch against &os.current; (the HEAD CVS branch) is preferred since all new code should be applied and tested there first. After appropriate or substantial testing has been done, the code will be merged/migrated to the &os.stable; branch. If you attach a patch inline, instead of as an attachment, note that the most common problem by far is the tendency of some email programs to render tabs as spaces, which will completely ruin anything intended to be part of a Makefile. Also note that while including small patches in a PR is generally all right—particularly when they fix the problem described in the PR—large patches and especially new code which may require substantial review before committing should be placed on a web or ftp server, and the URL should be included in the PR instead of the patch. Patches in email tend to get mangled, especially when GNATS is involved, and the larger the patch, the harder it will be for interested parties to unmangle it. Also, posting a patch on the web allows you to modify it without having to resubmit the entire patch in a followup to the original PR. You should also take note that unless you explicitly specify otherwise in your PR or in the patch itself, any patches you submit will be assumed to be licensed under the same terms as the original file you modified.
Filling out the template When you run &man.send-pr.1;, you are presented with a template. The template consists of a list of fields, some of which are pre-filled, and some of which have comments explaining their purpose or listing acceptable values. Do not worry about the comments; they will be removed automatically if you do not modify them or remove them yourself. At the top of the template, below the SEND-PR: lines, are the email headers. You do not normally need to modify these, unless you are sending the problem report from a machine or account that can send but not receive mail, in which case you will want to set the From: and Reply-To: to your real email address. You may also want to send yourself (or someone else) a carbon copy of the problem report by adding one or more email addresses to the Cc: header. Next comes a series of single-line fields: Submitter-Id: Do not change this. The default value of current-users is correct, even if you run &os.stable;. Originator: This is normally prefilled with the gecos field of the currently logged-in user. Please specify your real name, optionally followed by your email address in angle brackets. Organization: Whatever you feel like. This field is not used for anything significant. Confidential: This is prefilled to no. Changing it makes no sense as there is no such thing as a confidential &os; problem report—the PR database is distributed worldwide by CVSup. Synopsis: Fill this out with a short and accurate description of the problem. The synopsis is used as the subject of the problem report email, and is used in problem report listings and summaries; problem reports with obscure synopses tend to get ignored. As noted above, if your problem report includes a patch, please have the synopsis start with [patch]; if you are a maintainer, you may consider adding [maintainer update] and set the Class of your PR to maintainer-update. Severity: One of non-critical, serious or critical. Do not overreact; refrain from labeling your problem critical unless it really is (e.g. root exploit, easily reproducible panic) or serious unless it is something that will affect many users (problems with particular device drivers or system utilities). &os; developers will not neccesarily work on your problem faster if you inflate its importance since there are so many other people who have done exactly that — in fact, some developers pay little attention to this field, and the next, because of this. Priority: One of low, medium or high. high should be reserved for problems that will affect practically every user of &os; and medium for something that will affect many users. Category: Choose one of the following (taken from ): advocacy: problems relating to &os;'s public image. Rarely used. alpha: problems specific to the Alpha platform. amd64: problems specific to the AMD64 platform. bin: problems with userland programs in the base system. conf: problems with configuration files, default values etc. docs: problems with manual pages or on-line documentation. gnu: problems with GNU software such as &man.gcc.1; or &man.grep.1;. i386: problems specific to the &i386; platform. ia64: problems specific to the ia64 platform. java: problems related to the &java; Virtual Machine. (Ports that merely depend on &java; to run should be filed under ports.) kern: problems with the kernel or (non-platform-specific) device drivers. misc: anything that does not fit in any of the other categories. (Note that it is easy for things to get lost in this category). ports: problems relating to the ports tree. powerpc: problems specific to the &powerpc; platform. sparc64: problems specific to the &sparc64; platform. standards: Standards conformance issues. threads: problems related to the &os; threads implementation (especially on &os.current;). usb: problems related to the &os; USB implementation. www: Changes or enhancements to the &os; website. Class: Choose one of the following: sw-bug: software bugs. doc-bug: errors in documentation. change-request: requests for additional features or changes in existing features. update: updates to ports or other contributed software. maintainer-update: updates to ports for which you are the maintainer. Release: The version of &os; that you are running. This is filled out automatically by &man.send-pr.1; and need only be changed if you are sending a problem report from a different system than the one that exhibits the problem. Finally, there is a series of multi-line fields: Environment: This should describe, as accurately as possible, the environment in which the problem has been observed. This includes the operating system version, the version of the specific program or file that contains the problem, and any other relevant items such as system configuration, other installed software that influences the problem, etc.—quite simply everything a developer needs to know to reconstruct the environment in which the problem occurs. Description: A complete and accurate description of the problem you are experiencing. Try to avoid speculating about the causes of the problem unless you are certain that you are on the right track, as it may mislead a developer into making incorrect assumptions about the problem. How-To-Repeat: A summary of the actions you need to take to reproduce the problem. Fix: Preferably a patch, or at least a workaround (which not only helps other people with the same problem work around it, but may also help a developer understand the cause for the problem), but if you do not have any firm ideas for either, it is better to leave this field blank than to speculate.
Sending off the problem report Once you are done filling out the template, have saved it, and exit your editor, &man.send-pr.1; will prompt you with s)end, e)dit or a)bort?. You can then hit s to go ahead and submit the problem report, e to restart the editor and make further modifications, or a to abort. If you choose the latter, your problem report will remain on disk (&man.send-pr.1; will tell you the filename before it terminates), so you can edit it at your leisure, or maybe transfer it to a system with better net connectivity, before sending it with the to &man.send-pr.1;: &prompt.user; send-pr -f ~/my-problem-report This will read the specified file, validate the contents, strip comments and send it off.
Follow-up Once your problem report has been filed, you will receive a confirmation by email which will include the tracking number that was assigned to your problem report and a URL you can use to check its status. With a little luck, someone will take an interest in your problem and try to address it, or, as the case may be, explain why it is not a problem. You will be automatically notified of any change of status, and you will receive copies of any comments or patches someone may attach to your problem report's audit trail. If someone requests additional information from you, or you remember or discover something you did not mention in the initial report, please use one of two methods to submit your followup: The easiest way is to use the followup link on the individual PR's web page, which you can reach from the PR search page. Clicking on this link will bring up an an email window with the correct To: and Subject: lines filled in (if your browser is configured to do this). Alternatively, you can just mail it to - bug-followup@FreeBSD.org, making sure that the + &a.bugfollowup;, making sure that the tracking number is included in the subject so the bug tracking system will know what problem report to attach it to. If you do not include the tracking number, GNATS will become confused and create an entirely new PR which it then assigns to the GNATS administrator, and then your followup will become lost until someone comes in to clean up the mess, which could be days or weeks afterwards. Wrong way: Subject: that PR I sent Right way: Subject: Re: ports/12345: compilation problem with foo/bar If the problem report remains open after the problem has gone away, just send a follow-up (in the manner prescribed above) saying that the problem report can be closed, and, if possible, explaining how or when the problem was fixed.
Further Reading This is a list of resources relevant to the proper writing and processing of problem reports. It is by no means complete. How to Report Bugs Effectively—an excellent essay by Simon G. Tatham on composing useful (non-&os;-specific) problem reports. Problem Report Handling Guidelines—valuable insight into how problem reports are handled by the &os; developers.
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